Last Updated: November 2025

At ZayaLux Fusion, we take pride in delivering luxury fashion and handcrafted jewelry to your doorstep with care and precision. This Shipping & Delivery Policy explains our shipping procedures, timelines, and related terms for all orders placed on our website

1. Order Processing Time

  • All confirmed orders are processed within 2–4 business days after payment verification.
  • Customized, hand-embroidered, or made-to-order products may take 7–12 business days for preparation.
  • Orders are not shipped or delivered on Sundays or public holidays.

2. Domestic Shipping (Within India)

  • We offer pan-India shipping through trusted logistics partners.
  • Once dispatched, deliveries typically take 5–9 business days, depending on the destination.
  • Delivery times may vary slightly due to courier delays, holidays, or unforeseen circumstances.

📦 Example:
Kerala, Tamil Nadu, Karnataka – 3–5 days
Rest of India – 5–9 days

3. International Shipping

  • We currently offer international delivery to selected countries.
  • Orders are dispatched within 4–6 business days, and delivery may take 10–20 business days depending on customs and local courier availability.
  • Customs duties, taxes, or import charges (if applicable) are the responsibility of the buyer.

4. Shipping Charges

  • Free shipping is available on all prepaid orders above ₹999 within India.
  • For orders below ₹999, a nominal shipping charge of ₹99 will apply.
  • International shipping costs are calculated at checkout based on destination, package weight, and courier partner rates.

5. Order Tracking

  • Once your order is shipped, you’ll receive a tracking number via email and/or WhatsApp.
  • You can use this number to track your shipment on our website or directly through the courier partner’s portal.
  • If your tracking details aren’t active immediately, please allow up to 24 hours for updates.

6. Delayed or Lost Shipments

  • While we strive to ensure timely delivery, delays due to courier issues, weather conditions, or natural calamities may occur.
  • If your order hasn’t arrived within the expected time, please contact us, and we’ll coordinate with our courier partners to assist you.

7. Address Accuracy

Please ensure all shipping details (name, address, pin code, and contact number) are accurate when placing your order.
ZayaLux Fusion will not be responsible for delays or losses due to incorrect or incomplete addresses.

8. Packaging & Quality Check

Each product is carefully inspected, securely packed, and sealed before dispatch.
We ensure that every parcel reaches you in perfect condition — reflecting our commitment to quality and elegance.

9. Damaged or Missing Items

If you receive a damaged parcel or a missing item, please inform us within 48 hours of delivery by sending an email with clear photos of the package and product.

📧 info@zayaluxfusion.com
📱 WhatsApp: +91 98472 61054

10. Contact Us

For any shipping or delivery-related questions, please contact our customer support team:
📧 info@zayaluxfusion.com
📱 WhatsApp: +91 98472 61054

11. Updates to This Policy

ZayaLux Fusion reserves the right to update or modify this Shipping & Delivery Policy at any time. All changes will be reflected on this page.