Last Updated: November 2025

Welcome to ZayaLux Fusion. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing any order.

If you do not agree with any part of these terms, please do not use our website.

1. General Information

This website is operated by ZayaLux Fusion, a registered fashion and lifestyle brand based in India.
Throughout the site, the terms “we,” “us,” and “our” refer to ZayaLux Fusion.
By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions outlined here.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the site under parental supervision.
  • You have the legal capacity to enter into a binding contract.
  • All information you provide during registration or checkout is true and accurate.

3. Products and Services

  • We make every effort to display product colors, details, and descriptions accurately. However, variations may occur due to lighting, screen resolution, or handmade craftsmanship.
  • All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.
  • Prices for our products are subject to change without prior notice.

4. Orders and Payments

  • All orders placed through our website are subject to acceptance and availability.
  • Once an order is confirmed, you will receive an order confirmation email or WhatsApp message.
  • We accept payments via debit/credit cards, UPI, net banking, and other secure gateways.
  • International customers may be subject to conversion fees or international transaction charges depending on their bank.

5. Shipping and Delivery

  • Orders are processed within 2–4 business days and typically delivered within 5–9 business days for domestic orders.
  • International orders may take 10–20 business days depending on customs clearance.
  • Delivery timelines may vary during holidays, festivals, or unforeseen delays.

6. Returns, Exchanges, and Refunds

  • We accept returns or exchanges for damaged or defective products reported within 48 hours of delivery.
  • Items must be unused, unwashed, and in their original packaging.
  • Refunds are processed within 7–10 business days after inspection and approval.

7. Cancellations

  • Orders can be canceled within 12 hours of placement by contacting our support team.
  • Once the order has been shipped, cancellations are not possible.
  • Refunds for canceled prepaid orders (if eligible) will be processed within 7 business days.

8. Pricing and Errors

  • Despite our best efforts, errors in pricing, descriptions, or promotions may occur.
  • If a product is listed at an incorrect price, we reserve the right to cancel or refuse the order before dispatch.
  • In such cases, customers will be notified and refunded immediately.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, product designs, and videos, is the exclusive property of ZayaLux Fusion.
Unauthorized use, reproduction, or distribution of any material from this website is strictly prohibited.

10. Limitation of Liability

ZayaLux Fusion shall not be held responsible for any indirect, incidental, or consequential damages arising out of the use of our website, products, or services.

11. Privacy and Data Protection

We respect your privacy. Personal information collected during orders or inquiries is handled according to our Privacy Policy.

12. External Links

Our website may include links to third-party websites for convenience. We are not responsible for the content, accuracy, or practices of those external sites.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala.

14. Contact Information

For questions about these Terms and Conditions, you can contact us at:
📧 info@zayaluxfusion.com
📱 WhatsApp: +91 98472 61054

15. Acknowledgment

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.